Illness

If you are experiencing COVID, flu, or *any other* contagious illness symptoms, please reschedule. I try very hard to stay healthy, so as not to have to cancel appointments. (Sadly, I do not have “sick leave” and it costs me a lot of money to be out sick!) If you are experiencing symptoms of illness but feel as though you are not contagious you may still be asked to wear a mask during your appointment. Let’s all stay well!

Late and/or Early arrivals

If you are running more than 5 or so minutes late, please let me know. If you are more than 15 minutes late you will have to forfeit your appointment and pay 25% of the cost of your appointment. If I get behind with one client I will likely be behind all day, and that is not fair to the clients scheduled after you. Likewise, if you are early, please wait in your car until your appointment time. I will come get you! The studio is small, and I don’t want any client to feel rushed at the end of their appointment because my next client is early. Some of my clients come to me specifically to avoid running into other people at the salon and truly want the place to themselves for the duration of their appointment, and I respect that and want to provide that for them. Also, to be completely honest, some days the only chance I get to eat a bite, drink water, breathe or run to the bathroom are in those 10 extra minutes at the end of an appointment, and I like to have a minute to sweep and clean up before starting my next appointment. As much as I truly appreciate the thoughtfulness of those of you who are early birds, it actually helps me so much to just try and stick to my schedule. Thank you so much for understanding!

Cancellation policy

My time spent with you is very valuable to me as a small business owner. Your appointment is reserved especially for you, and when a late cancellation or no show occurs, it directly affects my ability to make a living, as I may not be able to fill your spot without enough notice. If you need to cancel and/or reschedule your appointment, please do so 36 hours in advance. You will be receiving multiple text messages to remind you of upcoming appointments. Your first last minute cancellation or no-show will incur a fee of 30% of your appointment cost. If you have a second last minute cancellation or no-show, you will incur a 50% fee and lose the ability to book online. Saturday appointments are very sought after, therefore last minute cancellations or no-shows for Saturday appointments will result in an automatic fee of 50% of your scheduled service and you will lose the option to to book further Saturday appointments. Obviously, emergencies happen and people do wake up sick sometimes, and I will absolutely work with you if that is the case!